Can You Return Custom Furniture?

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Homeowners love bespoke furniture as it is designed for their property. The design of custom furniture promises to be unique, tailored just for them to meet their specifications. It isn’t an off-the-shelf, mass produced item. These are the fantastic benefits, but for these same reasons, there are concerns surrounding what the returns policy is bespoke furniture.

Below we have outlined the Custom Creations process for returns and repairs.

Can you return custom furniture?

Each manufacturer has a different process surrounding returns and repairs, so it’s important to read the terms and conditions. Generally, if custom furniture is faulty, manufacturers will fix this to ensure it is as it should be.

At Custom Creations, our main priority is to ensure every customer ends up with their dream furniture. To achieve this, we will correct or replace any faults, etc so that they are happy with their finished fitted furniture.

What should you do if a part is faulty?

This doesn’t happen often, but in the rare instances that this is the case, contact our team immediately and we will repair or replace this part as soon as possible.

For more information, our returns policy for bespoke furniture is as follows:

Defective Goods and Returns: In the unlikely event that the goods or services do not conform to the Terms and Conditions (as per our contract), the customer should let us know as soon as possible.  We then arrange a convenient date to check the goods/fitting with the customer. If the goods are faulty or below the expected standard we will provide (1) A full or partial refund or (2) Replace the goods or reperform the services or (3) Repair the goods.

At Custom Creations, we design fitted furniture just for you, as a one-of-a-kind item for your home. Not only do we work in line with Trading Standards Act 2 to give our customers the best possible service, but all our furniture comes with a 25-year quality guarantee, providing peace of mind for you in the years to come. Discover more reasons why you should choose Custom Creations for bespoke furniture in Bournemouth.

Are you looking for bespoke furniture in Dorset? Contact Custom Creations today on 01202 823231 or email the team on office@customcreations.furniture. Alternatively, you can complete our quick online contact form.